TECHNOLOGY

Serko Zeno users may notice that rental car and hotel availability requests are often returning ‘no availability’ this month for New Zealand-wide travel. In this case, please come through to our Shorthaul experts Shevaughan, Moe or Hine who can make manual requests or request waitlists through our network of contacts. This is peak international tourist and cruise season, which explains why there is significant demand on all these services. Expect this trend until Easter.

Through our Travelhub portal, our AIS ATPI Invoice System has two new features. Firstly, you are now able to preview invoices or credit notes prior to downloading them. The ‘Download’ tab (top right) has been replaced with ‘View’ tab. As a hint pop-up blockers must be disabled in the user’s browser.  Secondly, when searching for your invoice we have added a new column titled ‘PNR' (passenger name reservation) to the invoice list page. This provides another field to search from if you have the reservation number. Please contact Kirsten Pollock our Client Relationship Manager to ask for the AIS tile to be added to your Travelhub dashboard

Do you have any new colleagues using ATPI Serko Online? We’re happy to provide ad-hoc training sessions either live in your office or online. Contact Client Relationship Manager Kirsten Pollock to arrange. Because we want to ensure that you get the most out of your Self-Booking process, our training sessions are complimentary

We now have two Online Booking Tools (OBT’s), Serko Zeno and now Cytric. For our client companies whose employee Domestic or Tasman business travel has increased, then please ask us for a demonstration. These OBT’s have the same airfares as the airline direct but also provide a trip and price authorisation and cost centre-based accounting process, plus you can book the air, hotel and rental car in the one booking. They streamline everything very nicely.   Kirsten or Grant are available to discuss.